At Aqaigroupllc.com, we are committed to ensuring your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help.
Returns
- Eligibility: You have 30 days from the date of delivery to return any items. To be eligible for a return, the item must be unused, in the same condition that you received it, and in the original packaging.
- Non-returnable items: Certain products, such as custom or personalized items, sale items, or gift cards, are non-returnable.
Refunds
- Processing: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, a refund will be issued to your original payment method within 7-10 business days.
Exchanges
- Damaged or defective items: If you received a damaged or defective item, please contact us within 7 days of receiving your order, and we will arrange for an exchange or refund.
Shipping
- Return shipping costs: Customers are responsible for covering return shipping costs unless the item was damaged or defective upon receipt. Shipping fees are non-refundable.
For any return or exchange inquiries, please contact our customer service team at info@aqaigroupllc.com
